Refund policy

 

To initiate a return, you can contact us at contact@elteroatelier.com. Please note that returns must be sent to the following address: Piastowska 10, 05-807, Owczarnia.

If you have any questions regarding returns, you can always contact us at contact@elteroatelier.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it.

Exchanges
The fastest way to ensure you get what you want is to return the item and make a separate purchase for a new item once the return has been accepted.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Items that have left the EU are not eligible for return.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or rejected. If approved, the refund will be processed automatically via your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@elteroatelier.com.